ICT Support

Rosebank College

Pretoria, Gauteng

Permanent

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Posted 03 May 2022 – Closing Date 31 May 2022

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Job Details

Minimum experience

Entry LevelCompany primary industryEducation ManagementJob functional area

Education

Job Description

Job Purpose:Response to and resolution of incidents involving applications and related equipment used at the workplace. Assist users to enable them to make effective use of systems and equipment. Support may be provided both to users of the systems and to service delivery functions such as computer operations and service desk. Support takes the form of investigating, identification, root cause analysis and resolution of problems, providing info about the systems, and escalating problems not resolved within defined service level requirements.Key Performance Area:Desktop SupportAnswers, evaluates, and prioritises logged requests for assistance from users requiring assistance with catalog of services requests.                                                                                                                          Logs and tracks calls using incident and problem management database provided through the service desk                                                                                                                       Handles problem recognition, research, isolation, resolution and follows up on routine user problems, referring more complex problems to the campus Senior ICT Support         Software and Hardware Installations and Support for Software and Hardware InstallationsInstalls desktop and laptop computers for use on campus with the relevant authorised software and completes the relevant documentation.                                                                                                            Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives.                                                                                                                                  Sets up and support for boardrooms or for training use                                              Conducts regular testing of the video conferencing and information technology equipment and fixes any problems with this equipment.     Information Technology Administrative FunctionsLiaises with service providers on information technology equipment and repairs and maintenance thereof.                                                                                                                                        Administers assets by updating the hardware and software asset register that includes asset disposal.                                                                                     Administers licensing in the software license bank.                                                                                      Maintains the information technology store room, server room and office by keeping it neat and tidy and free of any health and safety risks.                                                                                                        Trains and orients staff on use of hardware and software.        Person DescriptionEducation:Higher Certificate / Occupational Certificate Level 5 (NQF Level 5) / A+ / N +IdealAdvanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in CCNA1 / MCSE / MCTIPWork Experience:Completed Internship/ 6+ months on the job experiencePhysical Job Requirements:Driver’s license

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