CUSTOMER SERVICE LEARNERSHIP – LEBOWAKGOMO

Customer Service Learnership – Momentum Metropolitan

Location: Limpopo, Lebowakgomo

Closing date: 10 January 2022

RESPONSIBILITIES AND WORK OUTPUTS

Timeously complete all administrative and reporting duties related to the role
Accurately capture and check new business documentation.
Collate, compile and distribute documents to the required standards within defined time-frames
Attend to all queries in a professional and friendly manner in order to provide an excellent client experience
Screen and route all queries received to appropriate stakeholders
Maintain the relevant office housekeeping standards
Escalate faults/errors on applications to Line Manager
Providing feedback on status of applications i.e. outstanding requirements and errors


Provide updates on how many applications issued and processed
Accurately capture client information on the relevant system
Compile and check the relevant document to process payments and policy amendments within service agreement and authority levels.


Ensuring client service level agreements are met and exceeded
Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence


Engage with client in a client centric manner in order to improve client retention and repeat business activities
Resolve client queries and follow up to ensure queries are resolved timeously and effectively


Process the relevant policy transactions per client interaction
Analyse situations carefully, understand the complexity and consequences before quickly taking action through clear, well thought out decisions


Accurately identify problems and proactively solve them

COMPETENCIES REQUIRED

Attention to detail with good planning and time management Skills
Numerical reasoning ability and analytical Skills

Fluent Verbal and Written Communication and Comprehension in English

Stakeholder engagment and relationship management
PC Literacy

QUALIFICATIONS

Grade 12 or an equivalent NQF4 qualification (all CV’s must include matric certificate / statement of results)
Must be unemployed, South African citizen aged between 18 and 35
Interest in sales and customer service is essential
LOCATION

The above-mentioned learnership is currently available at our Metropolitan Life Office based in Lebowakgomo, Limpopo.

APPLICATIONS

Please submit your application via our Careers page on www.momentummetropolitan.co.za

To apply, please follow the official system application process and get in touch with the PeopleSoft Helpdesk (021 940 5169) if you need further assistance.

Closing Date

10 January 2022

Contact Details

Francinah Mamabolo

Francinah.Mamabolo@momentum.co.za(The purpose for this email address is solely for queries regarding the advertised position and no emailed CV’s will be accepted. Only online applications submitted via our Careers page will be considered.)

0126718911

All positions will be filled in accordance with our Employment Equity plan.

We also encourage people with disabilities to apply.

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