Work Location: Midrand, Gauteng, South Africa

Company: Sanlam Group

Who are we?

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. Category winners of the Mail & Guardian Top Companies Reputation Awards in 2014, as well as the Deloitte Best Company to Work For Survey 2011 and 2012 – were are passionate about our people. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!

What will you do?
Up for a new challenge, feel you can make a difference? The Direct Broker Distribution channel is looking for an assertive and enthusiastic individual who would like to become a Broker Sales Consultant, based in Gauteng/Kosmosdal. This position requires call centre experience and working with direct brokers. Their business goal is to deliver great value-for-money products and they do this by following the basic principles of great broker/customer service and transparency in all their dealings. They are fanatical about delivering exceptional Customer Service. Interested? Read further …

What will make you successful in this role?
Grade 12/Standard 10/NQF 4
RE5 (Level 1 regulatory examination) and FAIS accredited
Minimum 3 years’ experience in financial sales sector and/or client services call centre environment

Competencies Required
Be able and responsible to increase/exceed sales through building report with Brokers and Clients, by providing superior Sales Service through technical and product knowledge on Personal Lines Insurance products. Always keeping TCF in mind.
Be able to work towards set individual and team targets and be required to achieve and exceed set targets.
Be able to build internal stakeholder relations to ensure superior service is provided to both broker and client alike.
Computer literate in MS Word, Excel, Word & Power point (proficient)
Presentable with excellent verbal & written communication skills
Knowledge of competitor’s products/advantageous
Problem solving skills and solution oriented
Attention to detail with Active listening skills
Able to work flexible hours
Broker/Customer focused
Results oriented
Knowledge and Skills
Customer Service
Team Support
Quality, compliance and accreditation
Personal Attributes
Communicates effectively – Contributing dependently
Decision quality – Contributing dependently
Action orientated – Contributing dependently
Optimises work processes – Contributing dependently
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies
Cultivates innovation – Contributing dependently
Customer focus – Contributing dependently
Collaborates – Contributing dependently
Being resilient – Contributing dependently
Drives results – Contributing dependently
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Deadline to apply: 31 December 2021

Our commitment to transformation
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

How to apply :

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