ADMINISTRATOR (NQF LEVEL 5)


R10,001 – R15,000 pm

Permanent

Sandown, Gauteng

Ref AODOI

Job Purpose


The purpose of the Administrator: job is to provide, maintain and enhance the administrative processes of the Certification Department and a professional level of support a whole. This role also includes providing the required support and services internally and externally, relating to the delivery of the Certification programmes, as required within the professional environment

Role within the organisation


The role you play within the organisation is of vital importance. The reputation and the corporate image of the company are both factors that you will have direct influence on with all individuals that you may encounter. As the Certification administrator your role within the organization will be one of administration and coordination relating to the programme delivery of all certification related activities within the departmental workstream. An excellent level of service is required of you at all times both internally and externally.

Key responsibilities and duties


Certification administration, coordination and delivery:
Administration and logistical arrangements of Certification delivery including but not limited to enquiries, communications and correspondence, marketing and knowledge events, exams, phase delivery (exams, PQE, interviews etc), general financial administration and maintenance of the association management system (YM)


Communication, liaison and relationship building with all stakeholders in the Certification workstream including internal departments, committee members, assessors and potential and existing Director Certification candidates
Coordination of the submission and assessment of the Portfolio of Qualifications and Experience (PQE)


Coordination and invigilation of the CD(SA) Examination and [URL Removed] Assessment
Coordination of Certification interviews with the Certification committee, Interview panelists and the candidates
Handling client and Certification candidate queries and escalate to Senior Manager: Certification as required
Quality assurance of all documentation, meetings and client touch points with feedback to the Senior Manager: Certification
Support the Senior Manager in the preparation for committee and candidate meetings


Meeting monthly targets and general deadlines
General


Ongoing input into administration and Certification related processes to ensure quality and consistency in the work flow
Follow up and reporting on debtors to Senior Manager: Certification
Input into monthly reporting framework for Senior Manager: Certification for weekly and monthly reporting on activities performed, income and expenditure and pipeline statistics

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Handover of membership and training referrals to the relevant internal departments


Ensure data integrity of Certification candidate database
Ensure effective knowledge sharing and status discussions with Senior Manager: Certification


Attend & manage Certification activities off-site as required
Promotion of services to all potential clients / members
Assist with and attend company functions/events as required
Ad-hoc tasks as related to the Certification related activities
Attitude & Personal Attributes


As the Administrator: Certification it is vital to have a high energy level


Required Skills


Knowledge of advanced clerical, operational or customer service skills acquired through education, experience or on the job training
Maintain a high standard of communication in business English at all times
Provide excellent customer service to all clients, members and internal staff at all times


Excellent verbal and writing skills
Intermediate level of PC literacy and the use of Microsoft Office Suite is required
Demonstrate a high level of confidentiality
High standard of record keeping
Own reliable transport for client meetings and presentations
The ability to practically apply this knowledge on the job


Experience, training and knowledge
Diploma in field (Business administration, Marketing, Events, Facilitation, etc.) (NQF level 6)
Minimum of 3 years of relevant administrative experience within a professional organisation


Desired Skills:

Business English
Customer service
English writing skills
Computer literacy
Desired Work Experience:

5 to 10 years Admin Clerk
Desired Qualification Level:

Diploma
Employer & Job Benefits:

Prov. Fund. INCLUDED in CTC package

How to Apply;

https://www.careerjunction.co.za/administrator-nqf-level-5-job-2438694.aspx

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