Cape Town, Western Cape
2021 – Closing Date 19 November 2021
Company primary industry
Job functional area
Media24 Afrikaans News, a subsidiary of Media24 in Cape Town, currently requires the services of a Contact Centre Agent – Outbound.
We have an exciting opportunity for a dynamic and energetic individual to assume the responsibility as a Contact Centre Agent – Outbound, reporting to the Sales & Retention Manager. The position will be based at our offices in Cape Town. The Work From Home arrangement will still be applicable until further notice.
The successful candidate will be responsible for verbal and written communication in both English and Afrikaans to existing and potential clients to ensure targets and standards are achieved and client satisfaction maintained.
At least 2-year experience within a telesales or retention call centre environment
Written and spoken proficiency in Afrikaans and English
General administration skills
Proficiency in relevant software packages and applications
Previous experience with SAP will be beneficial
Weekend work may apply from time to time
Skills and Competencies
Good verbal communication skills
Good written communication skills
Planning and organising
Attention to detail
Achieve agreed levels of interactions to increase volume and revenue streams;
Meet the agreed level of contact with existing accounts as is necessary to maintain and increase levels of business activity;
Ensure first-call resolution
Adhere to the contact centre policies and procedures at all times;
Obtain, confirm, and update all client details accurately and efficiently.
Retain current business, upsell, and cross sell
Achieve monthly objectives as agreed with the manager.
Keep all administrative work updated
Given the Employment Equity Policy of Media24, preference will be given to suitable candidates from the designated groups.
How to apply :