Business Unit: Discovery Insure

Function: Claims Administration

Discovery – Insure

Fast track and Motor Team Leader – DBI

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Insure

Discovery Insure is committed to creating a nation of great drivers and building better businesses through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor, home and business insurance sectors.

Vitality Drive, an internationally recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East.

Key Purpose

To lead a team of DBI claims consultants who are responsible to achieve set targets, process claims and related payments within a set turnaround time.

Areas of responsibility may include but not limited to

Teamwork, self-management, and alignment with Discovery values.
Ongoing team member support, goal setting, training, coaching, and motivating
Team coordination and capacity planning
Ensure the Team is in line with company procedures and manage performance
Enable team to trouble shoot queries
Weekly Team discussion to identify challenges and solve same, as well as identify and improve operational inefficiencies
Monthly individual check-ins
Daily claims approval outside the team’s mandate
Manage daily/weekly/monthly controls to ensure process is followed and targets/SLA’s are met on fast track and motor claims
Quality audits on claims and calls
Escalated query handling from various stakeholders
Build relationships with the various Stakeholders
Accurate, timely administration and reporting

Personal Attributes and Skills

Strongly customer service-focused
Excellent relationship building skills
Excellent verbal and written communication skills with an ability to influence, convince and negotiate effectively (critical)
Conflict handling skills
Analytical and attentive to detail
Resourceful problem solver
Systematic and organized with an ability to plan and prioritize effectively

Education and Experience


Matric (inclusive of mathematics will be advantageous)
Degree (Advantageous)

Specific Knowledge

Technical knowledge and understanding of short-term insurance
Broker knowledge and understanding

Minimum Experience

2 – 5 years’ minimum short-term insurance claims experience
1 years’ minimum short-term insurance team leader experience in a call centre environment
2 years’ Commercial Short Term Insurance experience (Advantageous)


The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

How to apply :

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