Posted on : 05/11/2021

Location: Johannesburg, GT, ZA

Company: Capitec Bank Ltd

Purpose Statement
To build, maintain and optimise effective client relationships by providing excellent client service through engagement and consultation with existing clients including installation, after sales support and training on products.
Identify and capitalise on cross and upselling opportunities.

At least 2-3 yrs. proven experience in a CRM environment.
With responsibility for or exposure to cross and upselling
Experience in a FMCG, banking or retail environment

Providing on-site support and training to external clients
Providing on-site technical support/client support within a retail/sales environment
Qualifications (Minimum)
Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
Bachelor’s Degree in Commerce or Marketing

Client relationship and support management principles
Sales and sales optimisation techniques & principles
Commercial/business know how (how businesses work.)
Engagement/conflict management practices
Performance culture
Knowledge and understanding of:

Business banking landscape
Business Banking product knowledge
Payment solutions environment (merchant services)
Stock control
Capitec Bank Acquiring product knowledge
Basic PC and Microsoft skills
Influencing Skills
Planning, organising and coordination skills
Commercial Thinking Skills
Communications Skills
Interpersonal & Relationship management Skills
Deciding and Initiating Action
Deciding and Initiating Action_Acting Decisively
Deciding and Initiating Action_Demonstrating Initiative
Deciding and Initiating Action_Making Accurate Judgments and Decisions
Relating and Networking
Relating and Networking_Creating and Maintaining Networks
Relating and Networking_Establishing Relationships
Relating and Networking_Interacting with People at Different Levels
Relating and Networking_Managing Political Situations
Persuading and Influencing
Persuading and Influencing_Making Convincing Arguments
Persuading and Influencing_Making a Strong Impression
Persuading and Influencing_Negotiating Agreements
Presenting and Communicating Information
Presenting and Communicating Information_Communicating Effectively
Presenting and Communicating information_Presenting and Public Speaking
Analysing_Critical Thinking
Analysing_Evaluating and Implementing Ideas
Analysing_Reading Effectively
Analysing_Solving Complex Problems
Analysing_Testing and Troubleshooting
Analysing_Thinking Broadly
Analysing_Using Math
Analysing_Working with Financial Information
Planning and Organising
Planning and Organising_Coordinating Project Activities
Planning and Organising_Driving Projects to Completion
Planning and Organising_Managing Resources
Planning and Organising_Prioritising and Organising Work
Delivering Results and Meeting Customer Expectations
Delivering Results and Meeting Customer Expectations_Championing Customer Needs
Delivering Results and Meeting Customer Expectations_Delivering High Quality Work
Delivering Results and Meeting Customer Expectations_Meeting Basic Work Expectations
Delivering Results and Meeting Customer Expectations_Serving Customers
Entrepreneurial and Commercial Thinking
Entrepreneurial and Commercial Thinking_Controlling Costs
Entrepreneurial and Commercial Thinking_Entrepreneurial Thinking
Entrepreneurial and Commercial Thinking_Leveraging Opportunities
Entrepreneurial and Commercial Thinking_Navigating Organisations
Conditions of Employment
Clear criminal and credit record

How to apply :

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