Position Title: Claims Controller


The Claims Controller will collate records and examine information to assist in determining claim settlements, within the governed framework to ensure compliance with the short-term insurance regulations or determine the validity of the claims from agent companies, assess the liability and negotiate settlements.


CONTRACT TYPE: Fixed-Term Contract

CLOSING DATE: August 10, 2021

Qualifying Criteria

Key Performance Areas
(Duties & Responsibilities):

  1. Claims processes
    • Accurately record and examine received claims and any related documentation thereof
    • Perform document diary maintenance on IMS system
    • Capture claims received by the department on register for reserve and keep a regular follow-up outstanding reserve once claims are verified by Claims Manager
    • Approve claims within delegated authority after verification of all documents and validation thereof under the policy cover
    • Escalate complex claims to Supervisor
    • Assist in the extrapolation of monthly reports on claims
  2. Agency/ Broker Liaison
    • Inform reinsurance brokers and underwriting department of omitted documents as well as adjustors such as losses/ gains on premium
    • Exercises proper judgment and decision making to analyze the claims exposure, to determine the proper course of action and to appropriately settle the claim
    • Negotiate the settlement and disposition of complex claims; interpret related claims documentation
  3. Perform ad hoc tasks
    • Perform any reasonable tasks as and when required by the Line Manager


Higher Certificate in Insurance/ Certificate of Proficiency in Insurance


2 – 3 years’ experience in a Claims position of short-term Insurance company
Strong Non-motor experience preferable


Sound knowledge of claims procedures.
Basic understanding of claims analysis and settlement
Understanding relevant legislation
Understanding Sasria regulations, policies and procedures

Technical Skills:

Good planning and organising skills
Excellent interpersonal and communication skills
MS Office
Good time management skills
Claims Procedures (IMS)
Business Written Communication Skills (emails, letters, memos, reports)

Attributes and Values:
Analytical thinking
Business writing
Claims management
Customer service
Interpersonal skills
Liability analysis


A South African citizen of any gender, preference will be given to an EE candidate
Location of the role:
The role will be in Illovo, Johannesburg

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